We may collect personal information that you provide directly to us, including:
Full name, phone number, email address, and physical address
Passport details and travel history
Education, employment, and financial information (as relevant to your application)
Purpose of travel, itinerary details, and supporting information
Any other information you choose to share during consultations or through our forms, calls, email, WhatsApp, or in-person meetings
We use the information we collect to:
Provide visa consultation and application support services
Assess eligibility and advise you on documentation requirements
Communicate with you about your application and service updates
Respond to inquiries and provide customer support
Send relevant updates about visa/immigration requirements (where appropriate)
Improve our services, processes, and customer experience
Comply with legal and regulatory obligations
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Where consultations involve screen-sharing, you maintain control of your accounts. We do not directly access your bank accounts, email, or payment systems, unless you explicitly choose to share access and you understand the risk.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, including providing services and meeting legal, accounting, or regulatory requirements. When information is no longer needed, we securely delete or anonymize it.
You may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information (where applicable)
Withdraw consent where consent is the basis of processing
Object to or restrict certain processing (where applicable)
To exercise these rights, contact us using the details in Section 8.
We do not sell or rent your personal information to third parties.
We may share information with trusted third-party service providers who help us operate our business (for example, document storage, communications, or administrative tools), strictly on a need-to-know basis and subject to confidentiality obligations.
We may also disclose information where required by law, regulation, or lawful requests from authorities.
Our website may use cookies or similar technologies to enhance user experience and understand website usage. You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Greentod Visa & Travel Solutions Ltd
Email: info@greentodvisasolutions.co.ke
Phone: +254 (0) 750 167 295
Office (Mombasa): Mezzanine Floor, Amkay Plaza, Nyali, Mombasa, Kenya
Nairobi: 9th Floor, Unga House, Muthithi Rd, Nairobi, Kenya
